Access Center Representative - Part Time - 64 hrs biweekly

Open Date 8/25/2017
Division Tower Health Medical Group

The Patient Access Representative will assist with daily operational issues in the Patient Service Center including handling of all inbound/outbound calls in a manner that meets or exceeds expectations for patient access, courtesy and understanding of issues and accuracy of response.

  1. Schedules all appointments for patients using the computerized scheduling system and works with the Coordinator and Project Manager to meet these goals.
  2. Responds to calls including patients, physicians, site staff and peers and determines the urgency of the situation and then suggests appropriate referrals, based off of work flow /scripting.
  3. Answers the Patient Access Center telephone lines for department, prioritizes, screens and redirects calls. Answers questions, handles routine matters and inputs all messages into the electronic health record according standard operating procedures.
  4. Confirms patient appointments and gives appropriate instructions by telephone. Referencing arrival times, items needed for the visit, etc.
  5. Completes registrations in a professional, accurate, customer-oriented and timely manner.
  6. Obtains and verifies information about patients health insurance electronically during the pre-registration process as outlined according to standard operating procedures.
  7. Participates fully in department quality and improvement initiatives.
  8. Maintains flexibility in work schedules to meet business needs including over-time.
Position Requirements
  • High School Degree or GED required. Â
  • Customer Service Experience required.
  • High Volume Call Center experience preferred.
  • Ability to work independently and also take direction.
  • Ability to speak clearly and concisely with good telephone etiquette.
  • Experience in a medical office setting.
  • Knowledge of medical terminology.
Full-Time/Part-Time Part-Time
Special Notes Hours generally 8am to 4:30pm or 8:30am to 5pm.Monday and Tuesday shifts include: 7am to 4:30pm and 8:30am to 7pm.
About the Organization Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our six hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.

With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have a comprehensive physician network.

Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region.

At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives.
Hours Bi-Weekly 64

Reading Shift Day