Instructional Designer II (IT) - Clinical Documentation, ASAP

Open Date 7/13/2017
Division Reading Hospital
Description

Are you a customer-focused, go-getter who enjoys solving problems and interacting? Do you want to work in a collaborative, mission-driven environment where your contributions will be appreciated? Join a HIMSS Stage 7 health system where senior leadership is passionate about technology. This is your chance to make an impact in a top-notch, cutting edge healthcare organization by joining Tower Health.

Tower Health is dedicated toadvancing health and transforming lives. Join the transformation.

The Day-to-Day

Become a member of an energetic, supportive team of instructional designers, and work alongside analysts for the modules you support. Be a key player in developing and maintaining curricula, supporting end users, and teaching end users 1:1 and in a large classroom setting. Your contributions will include:

  • Education & Communicating with End Users – Providing Epic related education to physicians and end users. Presenting on topics within your own functional/primary area and occasionally stretching outside of your comfort zone. Providing education and support to end users utilizing various educational mediums for both clinical and non-clinical initiatives. Communicating complex issues to customers in terms they understand. Creating and explaining basic workflow diagrams. Presenting material clearly and with confidence in classroom training and at the elbow support.
  • Assessing Process/Workflow– Participating in workflow design and paying attention to the build and workflow requirements needed to achieve and maintain “best practice” standards.
  • Analyzing, Troubleshooting & Problem Solving– Applying your critical thinking skills and attention to detail by breaking down problems or processes methodically to identify cause and effect and develop solutions to questions and issues.
  • Developing Knowledge/Skills- Remaining knowledgeable with the Epic platform for your primary application along with a basic understanding of the integration of a secondary module within the Epic Enterprise.
  • Building, Testing, & Maintaining the training environment. Translating researching, analysis, and understanding of workflows of end users to configure systems that improve processes, add efficiencies and promote patient safety.
  • Developing and Maintaining Curricula and supporting training materials for your application. Writing and editing the curricula for all roles that require training in the application. Developing training materials to announce and educate end users using a variety of media and creating job aides and other training documentation.
  • Establishing Credibilityat all levels and building partnerships with customers and colleagues.
Position Requirements
  • Education:Combination of relevant education and experience may be considered in lieu of degree. Non-healthcare associate’s degree / certification with 5 years of IT experience required OR non-degree program with healthcare certification / license and 2 years of IT required. Bachelor's degree in education, computer systems or related field preferred.
  • Certification:Epic experience and/or certification is a plus. Epic training will be provided to the right candidate. The Trainers will complete the Epic certification in their application. In addition, the Trainers will complete a series of Epic Training, Environments and Documentation webcasts and certifications specific to end user training. Results must meet department expected outcomes regarding completion time frame, overall scoring and other aspects of certification.
  • Experience:1-3 years of professional, technical or clinical experience providing effective outcome or results oriented care with varying levels of complexity. 1-3 years related healthcare or training and development experience preferred.
  • Required Skills: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, E-Learnings, Captivate.
  • Proven critical thinking skills, follow through, and attention to detail coupled with an eagerness to learn, promote, support, and troubleshoot supported technologies.
  • Excellent communication skills, interpersonal skills, and presentation skills.
  • Track record of being positive and customer-service oriented. Collaboration with IT staff and end users is key for this position.
Full-Time/Part-Time Full-Time
Special Notes
About the Organization Tower Health is a strong, regional, integrated healthcare provider/payer system offering leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our six hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.
With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have comprehensive physicians network.

Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our patients benefit from access to a broad range of services, all here in our region. Our hospitals have received national recognition for advanced care in areas such as neurosurgery & stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region.
At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health's
Hours Bi-Weekly 80

Reading Shift Day